Learn How To Write Emails That Get The Results You Want

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Now that you have control over incoming information by email, learn how to write clear, effective business emails that get the response you need. In the Effective Email Writing for Business half-day workshop, you’ll learn how to make email communication more efficient by mastering these five skills:

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• Capture attention with bulleted lists, short sentences, and “white space” that makes your writing easy-to-understand and reader-friendly.

• Get more responses by making body content relevant and interesting to your readers. Learn to immediately indicate whether your message is Action Required (AR), Response Required (RR), or For Your Information (FYI).

• Avoid miscommunication that disrupts workflow by using a positive, professional tone free of slang and unclear abbreviations.

• Protect people’s privacy in mass emails.  Learn how to hide address lists with BCC and abide by Canada’s Anti-Spam laws.

• Stay on top of tasks and save time.

The ABC's of Supervising Others

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Supervisor Skills training or the ABC’s of Supervising Others is a one day course with scheduled dates in Toronto and on-site training is easily arranged.

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This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

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This workshop will help you teach participants how to:

• Adjust to the supervisor’s role with confidence.

• Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.

• Identify key attitudes that they can develop to enhance their supervisory skills.

• Use time management and planning techniques to maximize their success.

• Develop a technique for giving instructions that are clear and understood.

• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Dealing with Difficult People

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Creating a great workplace environment should be part of everyone’s responsibility. Conflict Resolution and Dealing with Difficult People, a one day course may be the answer you are looking for.

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Participants will learn:

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• What conflict is and how it escalates

• The types of conflict

• Both the positives and negatives around conflict

• Recognize how your own attitudes and actions impact others

• The five most common conflict resolution styles and when to use them

• Find new and effective techniques for dealing with difficult people

• Learn some techniques for managing and dealing with anger

• Develop coping strategies for dealing with difficult people and difficult situations

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What topics are covered?

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• Defining conflict and types of conflict

• Conflict resolution style questionnaire

• The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions

  and body language

• Benefits of confrontation

• Preventing problems

• Getting focused

• Dealing with anger (yours and others)

• The three step conflict resolution model

• Changing yourself

• Why don’t people do what they are suppose to?